Your Data, Our Promise
How we collect, use, and protect your information when you visit our site or place an order.
Last updated: 6 May 2026
Privacy Policy
This policy explains what information we collect when you visit tillyconsulting.co.uk, place an order, or communicate with us, and what we do with it.
Arrow Hair & Beauty Supplies Ltd is the data controller for the personal data we collect through this website. We are committed to protecting your privacy and complying with the UK GDPR and the Data Protection Act 2018.
If you have any questions about this policy or how your data is handled, please contact us using the details at the bottom of this page.
The Detail
When you create an account, place an order, or contact us, we collect personal information such as your name, business name, email address, billing and delivery address, phone number, and payment details. We also collect technical data when you browse the site, including your IP address, browser type, device information, and pages viewed.
We use your information to process orders, manage your account, deliver products, respond to enquiries, prevent fraud, and improve our website. With your consent, we may also send you marketing communications about new products, offers, and trade promotions. You can opt out of marketing at any time using the unsubscribe link in our emails or by contacting us directly.
Payment details are processed securely by our payment providers (Stripe, PayPal, and other selected processors) using industry-standard encryption. We never store your full credit or debit card details on our servers. Payment processors handle this data under their own privacy policies, which we recommend reviewing.
Our site uses cookies to keep you logged in, remember items in your basket, analyse site traffic, and personalise content. Essential cookies are required for the site to function; analytics and marketing cookies are optional and can be managed via our cookie banner or your browser settings. Login cookies last up to two weeks if you tick "Remember Me", session cookies are removed when you close your browser.
Some pages on our site include embedded content from third parties such as YouTube videos, Google Maps, or social media. These services may collect data about you, set their own cookies, and track your interactions with that content. Their data practices are governed by their own privacy policies.
We share your data only where necessary to deliver our service: with our payment processors, our delivery partners (couriers), our email and IT service providers, and HMRC where required by law. We never sell your personal data to third parties for marketing purposes.
We retain your account information for as long as your account is active. Order records are kept for 7 years to meet HMRC and accounting requirements. Marketing data is retained until you unsubscribe. If you close your account or request erasure, we will remove your personal data except where we are legally required to keep it.
Under UK GDPR you have the right to access the personal data we hold about you, request correction of inaccurate data, request erasure of your data, restrict or object to our processing of it, and request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses SSL encryption, and access to customer data is restricted to authorised staff. While no online service is 100% secure, we follow industry best practice to keep your information safe.
We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent version. We recommend reviewing this page periodically.
Get In Touch
For questions about this policy, to exercise your data rights, or to raise a concern, contact us using the details below.
By Email
[email protected]By Phone
01527 520630By Post
Arrow Hair & Beauty Supplies Ltd
Unit 2, New Meadow Road
Lakeside, Redditch, B98 8YW
