Customer Care
We want you to feel confident when you buy your salon supplies from us. On the rare occasion something needs to come back, here's how it works.
What to do when
Within 3 days of delivery
If your salon supplies arrive damaged in any way, contact us within 3 days of receiving your order and we'll arrange for the damaged items to be replaced at our expense.
Please don't throw away the damaged items — we may need them sent back to help us ascertain why the damage took place and how we can improve our service.
Within 14 days of delivery
If you receive your order and for whatever reason you've changed your mind within 14 days of delivery, we'll happily refund you for the complete cost of your order.
The cost of returning the products falls to you, and we'll refund once we receive the supplies in the same condition you received them.
We'll cover everything
If the salon supplies you receive don't match your order, we'll be responsible for replacing your order and paying any additional delivery costs.
Just get in touch and we'll sort it out — no cost to you.
From our suppliers
From time to time we may need to replace certain products with a similar product if packaging or branding has changed from our suppliers.
If we feel the changes are significant, we'll always contact you in advance.
The Process
Returning an order takes just a few minutes through your account.
Head to your My Account page on arrowhair.co.uk.
Open the Customer Orders tab and select the order you want to return.
Hit the Return Items button and complete the basic details — we'll take care of the rest.
Once we receive the supplies in the same condition you got them, your refund will be processed promptly.
Need a hand?
If you have any questions about a return, or your situation isn't covered above, our team is happy to help.
